4color design

bpo services

BPO is the act of transferring some of an organization's repeated non-core and core business processes to an outside provider to achieve cost reductions while improving service quality. Because the processes are repeated and a long-term contract is used, outsourcing goes far beyond the use of consultants. If done well, BPO results in increasing shareholder value. The main difference between BPO and more traditional IT outsourcing is that BPO offers companies a way of achieving transformational outcomes much more quickly. In a typical BPO contract, a service provider takes over a specific corporate function. Effective BPO encompasses much more than just changing who is responsible for performing the process. In BPO, the outside provider not only takes on the responsibility to manage the function or business process, but also re-engineers the way the process has been traditionally done. The next generation of Business Process Outsourcing has emerged as a priority for businesses looking to better options in managing their application portfolios . The first wave offered low-cost, off-shore development labor, but today firms are demanding new, less risky options for applications that are strategic, complex, or mission-critical, while still taking cost into consideration. Outsourcing has moved from a niche technology management tool to a mainstream strategic weapon. Business Process Outsourcing leverages process driven efficiencies in terms of Organizational Excellence, Responsiveness & Branding, Financial Efficiency and Customer Relationship. BPO is emerging as a powerful and flexible approach that business leaders can use to achieve a wide range of tactical and strategic aims. Outsourcing can reduce operating costs by as much as 60%. Personnel can be assigned to value-added company functions, and those excess funds can be applied to product development or marketing. Most importantly, though, specialists can do the job they were trained for. Business Process Outsourcing, or BPO, means working with an outside company to run your business. Outsourcing is a standard business practice, used in every industry, which involves delegating work to an outside company. We manage a broad range of outbound services for clients across various industry segments. More than 90 percent of financial executives labeled their Outsourcing successful. Most common BPO services are: Call Centers and Help Desk services Buyer / Potential Buyer of Outsourcing / Offshoring Services Supplier of Offshoring Services Other (Investor, Consultants, Attorney, Media, any other) Elements of BPO Customer Interaction Services Bank Office Transaction IT / Software Operations Finance and Accounting Services HR Services Knowledge Services