We offer Mister Wallboards.
Mister Wallboards is a powerful application for contact centers to visually aid agents with real time information on call handling statistics and performance, as well as to alert supervisors for possible problems and to best organize the contact center operations. It presents Key Performance Indicators (KPI) of any contact center parameter, all at one glance. Moreover, the KPIs are available in various means including large presentation screens, individual desktops, tablets, or even to users who are outside the contact center.
Smart Wallboards
Use available built-in templates to create wallboards. Divide screens to frames, and present to each frame KPIs, agents data, message banners etc.
Visual Alerts based on thresholds
Create visual alerts based on thresholds such as call duration greater than a value, total not ready time greater than a value etc.
Wallboards Reporting
Create Call Center Reports based on KPIs, such as call handling per hour, calls abandoned per day, average talking time per day, average waiting time per day etc