BPO, Call Centre & Customer Care Services #316897

Business process outsourcing (bpo) is the growing trend where a company out-sources or relocates its partial or total business functions. Usually, bpo is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in the marketplace. Bpo is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. This industry has increased by leaps and bounds in yester years due to growing demand of business processes, increasing profitability of clients, and cost reductions. Endless examples of successful relations in bpo are no more a surprise in today's world of convergence.

Recruitment process outsourcing (rpo) is correctly defined as outsourcing or contracting out select componentsprocesses within the recruitment cycle. head hunters, recruitment agencies and hrcorporate recruitment teams typically outsource the non-consultative or non-core elements within their recruitment process. By outsourcing these functions recruiter's are able to dedicate more time to core-competencies such as candidate and hiring manager interaction and other high value consultative activities.

It is being claimed that kpo is one step extension of business processing outsourcing (bpo) because bpo industry is shaping into knowledge process outsourcing because of its favorable advantageous and future scope. But, let us not treat it only a 'b' replaced by a 'k'. In fact, knowledge process can be defined as high added value processes chain where the achievement of objectives is highly dependent on the skills, domain knowledge and experience of the people carrying out the activity. And when this activity gets outsourced a new business activity emerges, which is generally known as knowledge process outsourcing.Knowledge processing outsourcing (popularly known as a kpo), calls for the application of specialized domain pertinent knowledge of a high level. The kpo typically involves a component of business processing outsourcing (bpo), research process outsourcing (rpo) and analysis proves outsourcing (apo). Kpo business entities provide typical domain-based processes, advanced analytical skills and business expertise, rather than just process expertise. Kpo industry is handling more amount of high skilled work other than the bpo industry. While kpo derives its strength from the depth of knowledge, experience and judgment factor; bpo in contrast is more about size, volume and efficiency.