We are engaged in offering customized telecom solutions such as voice logger, acd solutions, sms gateway, call centre solutions, ivr solutions and more.
We provides voice logger services. Voice logger is a multi-channel voice logging tool that works in cohesion with audio channels, analog, digital and voip telephone lines. Voice logger helps in improving customer service by enabling the upper level management to review the actual telephone conversation with the customer.
We provides voicemail services. A voice-mail is a system that used for sending, storing and retrieving audio messages, just like an answering machine. Voice-mail systems make a phone system more flexible and powerful by allowing information and messages to pass between users even when one of them is not present.
We are offering automated call distribution services.
An acd system is designed to minimize the amount of time that an incoming caller waits to be connected to a departmental representative, and to minimize the amount of time that a departmental representative waits to be connected to an incoming caller
Ivr provides all the features of an auto attendant plus the ability to use input from callers to interact with separate external systems. Ivr systems are used to remove the burden from human representatives and get customers the information they need quickly.
Yss has established itself as an expert in customized it solutions. The aim of the customized solutions division is to enhance the benefits clients can achieve by adopting a tailored approach to the solution to their requirement. We understand that some of our customers have specific requirements that cannot be served with our standard solutions.
Web application development is a phrase that covers a wide range of services and involves a custom approach towards development. To improve competitiveness, companies these days are looking for improved scalability, better portability and enhanced accessibility qualities that can only be satisfied with custom design and development of web applications.
Enterprise resource planning (ERP) is an integrated, computer-based system used to manage the internal and external resources of an organization, including physical assets, financial resources, materials, and human resources.
Customer relationship management (CRM) refers to the practices, strategies and technologies that companies use to manage, record and evaluate customer interactions in order to drive sales growth by deepening and enriching relationships with their customer bases.