CallerDesk

Sector 3, Noida, Uttar Pradesh

CallerDesk is a leading cloud telephony solution designed to streamline communication for businesses. Originating as Deskotel Communications Pvt. Ltd. in 2016, it operates out of Noida, India and has rebranded to CallerDesk. This platform offers solutions that cater to businesses of various sizes, enabling enhanced interaction with customers and extensive internal collaboration. Services Offered CallerDesk provides a plethora of telephony services including: Virtual Call Center Solutions: It allows businesses to set up cloud-based virtual call centers, facilitating both inbound and outbound communications without the need for substantial physical infrastructure. IVR and Virtual Numbers: Interactive Voice Response systems enable automated customer interaction through configurable, multi-level, and multi-language options, enhancing customer service efficiency. Omnichannel Communication: Integrates various communication channels like calls, SMS, email, and even WhatsApp into a unified platform, allowing seamless customer engagements from a single dashboard. Key Features Advanced Call Routing and Management: CallerDesk offers features like round robin, time-based, and least idle routing strategies to ensure efficient call handling. Additionally, it supports call recording and monitoring for quality assurance and training purposes. CRM and Third-party Integrations: The platform can be integrated with popular CRM systems such as Zoho, Leadsquared, and BorgERP, providing features like click-to-call, lead pop-ups, and sticky agent functionalities for streamlined operations. Outbound Communication Tools: Includes predictive auto-dialer, automated callbacks, and voice broadcasting, which are essential for enhancing sales and re-engagement strategies. Security and Compliance: CallerDesk prioritizes security with features like OTP/IP-restricted logins and maintains compliance with local regulations, evidenced by its ISO 27001:2022 certification.