Business Challenge Everyday Incidents happen within IT & Business systems as a challenge, along with stress and anxiety they cause. The Weak Incident handling process will have a negative impact on your business. To have an efficient and effective service desk to handle all of yomore...
Incident management is to identify, analyze, and correct hazards to prevent a future re-occurrence. The purpose of the Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that amore...