Other Products / Services #3351069

Our Technical Support Solution is aimed at providing immediate help and fast resolution to your customers when they face issues with your productservices, thus preventing negative feedback or returns. We not only provide Level 1 support but are also capable of handling complex tier 2 and tier 3 support questions for both consumer and enterprise customers. We work with you to ensure that our technical supportteam is thoroughly trained in your products or services to ensure uninterrupted 247365 Technical Support for your customers via phone, chat, andor email.

The real opportunity and the next generation of growth for ecommerce businesses globally is going to come from fast growing overseas markets like china, korea, japan, middle east to name a few. However, majority of the consumers do not speak english. How can you successfully sell to them if you customer service does not speak their language? translation is not enough! customer support in local language is key to the success of e-businesses wanting to capitalize on new foreign markets and nationalities.

Personal shopper is a espcially designed customer service and sales solution for online fashion retailers such as online lingerie boutiques, online apparel businesses or websites that are sell fashion footwear and other accessories. Having worked with many fashion e-businesses, we feel that such businesses require specialized customer service or sales staff to serve their customers. Fashion cannot be sold simply by answering customer queries from a knowledge base. It requires knack for understanding fashion and being able to give recommendations to the customer to help herhim make the right buying decision. Sheer choice of products available on websites can be really baffling for any customer and they appreciate if they can get real time assistance in picking the right product out of 1000s available on the website.

For us customer service is much more than just answering customers questions and resolving their problems. Customer service is the lifeblood of any brand which can make or break a brand. We believe in delivering superior customer service experience that distinguishes and puts your brand a notch above your competitors in the mind of your customers. Product lines may be similar and price advantages are diffcult to maintain over time, however outstanding customer service can be a sustainable competitive advantage which can set your brand apart and we will help you achieve that.