32 Port GSM Call Center Suite, Size : Standard

It offers multi-channel communication facility with configuring up to 32 telephone lines with it. It works well between VoIP and mobile networks, and is the smartest variant of Aria GSM gateways. To maintain such a high-end connection limit, it is build with all modern hardware & software. It offers quick change of SIM cards without any hassle and keeps installation process very simple. It is small appliances with a stable hardware and inbuilt IP PBX functionality. GSM Call Center Suite can be used both for inbound and outbound call Centers.
Specification :

• GUI Agent Panel
• Admin/ Supervisor Panel
• GSM Ports
• 120 GB SSD
• Predictive / Preview Dialling/ OBD IVR
• Basic IVR
• 100% Conversation Recording
• 3 Party Conference
• SIP License
• Customizable 45 Field CRM
• Customizable Disposition
• Call Back Scheduler
• Live Monitoring
• Agent Log-in / Logout
• ACD
• MIS Reporting
• Role Management
• Lead Management
• Barge-In & whispering

Applications :

• Call Centers
• Hospitals
• Insurance sector
• Real Estate
• Travel and tourism
• Business
• Airlines
• Customer Care
• Government Sector

Core Benefits :

• Higher client satisfaction
• Better monitoring of agent’s work
• Improve reporting features
• Enhance productivity and features
• Cost effective solution with extensive features
• Better sales
• Improve security