Warranty & Support System

EzeOne’s Warranty & Support System transforms post-sale service into a fast, transparent experience that customers actually trust. Products are registered with serials at sale or install, making warranty validation automatic when a ticket is raised. The system assigns cases based on region and skill, tracks SLAs, and escalates intelligently if timelines slip. Service centers and field engineers work from a unified job sheet, log diagnostics and parts used, and capture photos and customer e-signatures to close the loop. RMAs, replacements, and credit notes follow consistent rules so finance stays in sync, and parts inventory is controlled with reservations and consumption logs to cut repeat visits. Customers receive status updates over SMS, WhatsApp, or email without chasing call centers. Leadership gains clarity on repeat failures, turnaround time, and cost per repair, building a quality feedback loop back to product design. With full audit trails and ERP integration, you lower service cost, shorten TAT, and raise satisfaction at the same time.