Processes are what make organizations tick. Some processes are horizontal (apply to all-types of organizations) and some are vertical (industry‐specific) in nature. In most cases, how well an organization implements and executes its key business processes play a huge role in determining its overall success.while various types of process automation and management solutions have been around for years, they’ve all had three strikes against them – they’re complex, expensive, and they don’t do a good job of involving people.