Aria Telecom Solutions Private Limited

Vaishali Sector 1, Ghaziabad, Uttar Pradesh

PARTH 60R is a solution for the call Centre which can run 60 agents at one go. This product supports the simultaneous recording of all the 60 channels. It is directly connected with the ISDN PRI and has the easy installation steps. It has a user friendly interface for monitoring and filteration of recordings purpose.

Specifications :

• Support ISDN Protocol
• GSM Compression
• MP3 Compression
• 500 GB HDD
• High Speed Ethernet Port
• Support standard FAX T.30 (Optional)
• Good quality Recording
• Easy Installation
• Plug & play
• Live Monitoring Easy to install UI
• Recording search by Number , Time , Date Etc
• DID / DNI / DTMF Recording
• Incoming / Outgoing / Missed Call Recording & filtering
• Support VPN
• Work on local as well as Static IP
• Optional Recording

Applications :

• Interception recording
• Monitoring on Mobile
• SMS / Email alert on mobile on specific number call
• Live & recorded call divert on investigation officer mobile number
• Echo Cancelation
• Gain control
• File editing
• Full duplex
• Telephone protocol support, SIP/ ISDN, FXO/ GSM, H.323
• Live listening of call when suspect is on call on computer or on external number
• UI for monitoring, search & play
• Call marking, important etc.

Core Benefits :

• Quality Control : Using Aria Voice Logger Client can control quality of the process & monitored on a regular basis to enhance the performance of the employees& process. Regular monitoring of live and historical calls not benefit the client to filter the most productive staff for appraisal but it helps the employees to enhance the communication skill.
• Customer Satisfaction : All clients are important whether they are companies or individuals. They are important for your organisation growth. Unsatisfied clients will not continue to do business with the companies from whom they are buying. To maintain a healthy relationship with the clients we need to provide excellent support service. Recording of telephone calls and interaction analysis helps to ensure the best possible services to the clients. Daily analysis of recorded data over phone reduces spoken errors and improves performance thus resulting in complete customer satisfaction.
• Dispute Resolution : Recording of the telephone conversation can be priceless whenever there is dispute on deal offered on telephone in your business. The recorded conversations act as an important proof to solve the differences and retain the respect of your customers.
• Policy Compliance : The Executive in your organisation is aware of the call monitoring process taking place at the back-end. This makes the staff to be more cautious while talking to the customer over phone. The support personnel will adhere to company policies and regulations, and thus there will be less chance of spoken errors.
• Organisational Development : Using of Voice Logger in business to record all telephone conversation help to improve the quality of process & enhance the customer satisfaction. If you clients are satisfied you are getting repeated business from your clients, nobody can stop the organisation to grow.
• Performance Management : There are chances that your staff while answering the calls may commit speech errors. The staff can hear their own voice conversations with the customer to avoid mistakes and improve call etiquette. And it will help them to improve.
• Compliance of government policies : In many processes like call Centre, telemarketing, financials, hotel, share broking and in many more business there are law of mandatory recording of telephone recording. So use of voice logger is mandatory.
• To maintain law & order : Sometimes investigating agencies anti-terrorist squad etc. record telephone of some suspects & targets to trap them & know their activities. So, Aria Voice Logger help them recording of telephone calls, SMS etc. & alert them in case it is required.

PARTH 120R is a solution for the call Centre which can run 120 agents at one go. This product supports the simultaneous recording of all the 120 channels. It is directly connected with the ISDN PRI and has the easy installation steps. It has a user friendly interface for monitoring and filtration of recordings purpose.

Specifications :

• Support ISDN Protocol
• GSM Compression
• MP3 Compression
• 500 GB HDD
• High Speed Ethernet Port
• Support standard FAX T.30 (Optional)
• Good quality Recording
• Easy Installation
• Plug & play
• Live Monitoring Easy to install UI
• Recording search by Number , Time , Date Etc
• DID / DNI / DTMF Recording
• Incoming / Outgoing / Missed Call Recording & filtering
• Support VPN
• Work on local as well as Static IP
• Optional Recording

Applications :

• Interception recording
• Monitoring on Mobile
• SMS / Email alert on mobile on specific number call
• Live & recorded call divert on investigation officer mobile number
• Echo Cancelation
• Gain control
• File editing
• Full duplex
• Telephone protocol support, SIP/ ISDN, FXO/ GSM, H.323
• Live listening of call when suspect is on call on computer or on external number
• UI for monitoring, search & play
• Call marking, important etc.

Core Benefits :

• Quality Control : Using Aria Voice Logger Client can control quality of the process & monitored on a regular basis to enhance the performance of the employees& process. Regular monitoring of live and historical calls not benefit the client to filter the most productive staff for appraisal but it helps the employees to enhance the communication skill.
• Customer Satisfaction : All clients are important whether they are companies or individuals. They are important for your organisation growth. Unsatisfied clients will not continue to do business with the companies from whom they are buying. To maintain a healthy relationship with the clients we need to provide excellent support service. Recording of telephone calls and interaction analysis helps to ensure the best possible services to the clients. Daily analysis of recorded data over phone reduces spoken errors and improves performance thus resulting in complete customer satisfaction.
• Dispute Resolution : Recording of the telephone conversation can be priceless whenever there is dispute on deal offered on telephone in your business. The recorded conversations act as an important proof to solve the differences and retain the respect of your customers.
• Policy Compliance : The Executive in your organisation is aware of the call monitoring process taking place at the back-end. This makes the staff to be more cautious while talking to the customer over phone. The support personnel will adhere to company policies and regulations, and thus there will be less chance of spoken errors.
• Organisational Development : Using of Voice Logger in business to record all telephone conversation help to improve the quality of process & enhance the customer satisfaction. If you clients are satisfied you are getting repeated business from your clients, nobody can stop the organisation to grow.
• Performance Management : There are chances that your staff while answering the calls may commit speech errors. The staff can hear their own voice conversations with the customer to avoid mistakes and improve call etiquette. And it will help them to improve.
• Compliance of government policies : In many processes like call Centre, telemarketing, financials, hotel, share broking and in many more business there are law of mandatory recording of telephone recording. So use of voice logger is mandatory.
• To maintain law & order : Sometimes investigating agencies anti-terrorist squad etc. record telephone of some suspects & targets to trap them & know their activities. So, Aria Voice Logger help them recording of telephone calls, SMS etc. & alert them in case it is required.

PARTH 90SR is a solution for the call Centre which can run 90 agents at one go. This product supports the simultaneous recording of all the 90 channels. It is directly connected with the Sip Trunk and has the easy installation steps. It has a user friendly interface for monitoring and filteration of recordings purpose.

Core Benefits :

• Quality Control : Using Aria Voice Logger Client can control quality of the process & monitored on a regular basis to enhance the performance of the employees& process. Regular monitoring of live and historical calls not benefit the client to filter the most productive staff for appraisal but it helps the employees to enhance the communication skill.
• Customer Satisfaction : All clients are important whether they are companies or individuals. They are important for your organisation growth. Unsatisfied clients will not continue to do business with the companies from whom they are buying. To maintain a healthy relationship with the clients we need to provide excellent support service. Recording of telephone calls and interaction analysis helps to ensure the best possible services to the clients. Daily analysis of recorded data over phone reduces spoken errors and improves performance thus resulting in complete customer satisfaction.
• Dispute Resolution : Recording of the telephone conversation can be priceless whenever there is dispute on deal offered on telephone in your business. The recorded conversations act as an important proof to solve the differences and retain the respect of your customers.
• Policy Compliance : The Executive in your organisation is aware of the call monitoring process taking place at the back-end. This makes the staff to be more cautious while talking to the customer over phone. The support personnel will adhere to company policies and regulations, and thus there will be less chance of spoken errors.
• Organisational Development : Using of Voice Logger in business to record all telephone conversation help to improve the quality of process & enhance the customer satisfaction. If you clients are satisfied you are getting repeated business from your clients, nobody can stop the organisation to grow.
• Performance Management : There are chances that your staff while answering the calls may commit speech errors. The staff can hear their own voice conversations with the customer to avoid mistakes and improve call etiquette. And it will help them to improve.
• Compliance of government policies : In many processes like call Centre, telemarketing, financials, hotel, share broking and in many more business there are law of mandatory recording of telephone recording. So use of voice logger is mandatory.
• To maintain law & order : Sometimes investigating agencies anti-terrorist squad etc. record telephone of some suspects & targets to trap them & know their activities. So, Aria Voice Logger help them recording of telephone calls, SMS etc. & alert them in case it is required.

Applications :

• Call Centers : As all business happens on telephone in call Centres, so proof of calls conversation is very important there. Agent needs to provide accurate & quality information to client; a single mistake can cause inevitable damage to call Centre business. In order to maintain the quality of your process, it is more important that the call Centre executive or agent should be aware of phone etiquette and manners other than the subject knowledge of the process. Also, to retain the existing customers, it requires companies to focus on special practices that attract clients to continue relation with you. Therefore, to minimize the risk of any disconnect in agreement with clients while having conversation with customer care agents it is important to use Aria Voice Logger. It is also recommended by TRAI to use Voice Logger for all call Centres.
• Financial Institutions : RBI make it mandatory for all financial transaction conversation to use Voice Logger. Call recording plays a vital role in banks, stock markets, foreign exchange markets, real estate markets, insurance companies etc. Wherever the transactions in the financial offices are carried out over phone, a small mistake of single word can change the complete game. When any dispute arises, these recordings play a vital role as it provides option to the company to refer call recording in case it is required. It helps ro resolve the disputes. Telephone call recording in banks, financial companies, insurance companies & there authorized agents is mandatory function. Aria Parth Voice Logger provide them stable & secure platform to record telephonic conversation with extensive features. Since Aria Voice Logger is originally design & developed by Aria Telecom R&D team, its provide flexibility to customize & integrate further with your existing CRM/ERP.
• Stock Brokers : In share trading business, most of the dealing happens over phone. False communication or any error in communication can result in huge loss, to assure safe and secure dealings – recording of all telephone transactions related to share trading are been mandatory by SEBI. Aria Voice Logger provide many important features for specifically for share brokers industry like transferring all voice file to head office automatically & monitoring all branches/Franchises activities sitting in HO.
• Public Security Departments : Telephone call recording in police control room, Ambulance help line, Women & children help line, legal offices etc. can be implemented for public security & quality measures. Each call can be automatically recorded with telephone number time date etc. for future investigation in delay of services or miscommunication, as these services are very sensitive & used in emergency. Timing is very important factor in reaching of ambulance & fire brigade to it destination, so little carelessness can cause major disaster. So, Aria Voice Logger play important role & help government to provide quality & transparent services to its citizens.
• Health Care : Telephone Call recording is essential in hospitals, clinics, pharmaceuticals & tele medicine centres etc. When doctor dictates the medicine over phone; it is always preferable to record the details. There may arise circumstances when the recording has to be verified for safety purposes. Even call recording in pharmacy can be utilised as a precautionary measure. In clinics, consultation appointments over phone can be recorded which can be cross-verified at any later time in case of discrepancies.
• Travel & Transportation : Work efficiency & accuracy in Help Lines related to railways, airways, waterways can be enhanced with the implementation of call recording solutions. Recording telephonic conversation between customers and support staff are essential for monitoring insight into agent performance and customer satisfaction. Even the tele conversation between multi offices can be recorded for future verifications. Telephone call recording can also be implemented in shipping, offices like courier firms, cargo and logistic departments where most of the interaction with the customers for the pick-up and delivery of shipments take place over phone. Aria Voice Logger help the clients to improve quality of services.
• Business : In business& corporates recording all transactions that are dealt over phone with clients to ensure perfect customer service. Regular monitoring and assessment improve service quality resulting in increased customer satisfaction. It helps to maintain the quality of services to clients using Aria voice logger for corporates & offices.
• Inquiry & Customer Care Help Desk : The support personnel or help desk executive in Inquiry offices should attend all the incoming calls in a polite and friendly manner with efficient information of the process. To keep the quality checks on calls are weather executives dealt properly and the caller is satisfied with the response from the customer service, Aria call monitoring and recording solutions can be implemented for interaction verification. It will also help to maintain the call report of one particular executive.
• Airlines Enquires & Airport Communication : Airport operation is very sensitive matter, even small error can invite bigger danger. There are lot of enquires on airport regarding flight arrival & departure, which need to be recorded for quality & accuracy purpose. There is lot conversation happen between two airports, which need to be recorded to avoid any error. Aria Voice Logger can also be used to record communication between pilot & ground control room. Even airport staff.
• Power Grid & Electricity Distribution : There are lot of communication happen on between central grids & state grid for power distribution

Specifications :

• SIP / H.323 Protocol
• GSM Compression
• MP3 Compression
• 256 GB SSD
• High Speed 2 Ethernet Port
• Support standard FAX T.30 (Optional)
• Good quality Recording
• Easy Installation
• Plug & play
• Live Monitoring Easy to install UI
• Recording search by Number , Time , Date Etc
• DID / DNI / DTMF Recording
• Incoming / Outgoing / Missed Call Recording & filtering
• Support VPN
• Work on local as well as Static IP
• Optional Recording
• Voice Codec: G711a/u , GSM