Bangalore, Karnataka, India
Our Product / Services
*astTECS Call Center Dialer series are now powered withVtiger CRMto capture & organize your customers data.A CRM (or customer relationship management) solution integrated with asterisk based Call Center Dialer systemis a powerful organizational tool to enhance your customer experience with your organization; and increase the efficiency and information access capacity of your employees.
Vtiger is a popular web-based, flexible, easy to customize, & 100% open source CRM system to help your organization managing work processes.
Call RecordingBy integrating Vtiger CRM with *astTECS Call Center Dialer, the users have access to easy calling, call recording, view & listen to recorded calls. All calls recorded can be accessed by admin or agents by using CRM interface Customer name, number, call duration, call time, etc. A click to the recorded file from the CRM downloads the file to your system, which can be listen later.
With complete awareness about the customer, customers needs & past interaction with company, an employee can create a better bond with the customer, and help him better in less time.
Information on customer buying behavior & interest can be used to make faster decisions & close more sales
Customer will have less struggle everytime he approaches to the organization. All the department within an organization will have complete data about the customer.
All your leads, contacts, customers & orders can be organized & stored in an standard format, which is easy and flexible to retrieve.
Cross selling, Up selling, Calls, Newsletters & Emails can be more precise and result oriented when it is delivered to a focused group.
*astTECS offers the technology that is focused on improving your enterprise communication system.
Our gateway lets you connect with your existing or outdated PBX System using your smartphone. Give a complete makeover to your PBX system and turn it into a high-tech platform, for better & flexible business communication.
By implementing *astTECS Smartphone gateway to your organization, your smartphone becomes the extension of your office phone; allowing you to get connected with your PBX system Anytime / Anywhere*.
By default, you are always connected within your office premises. Once the PBX system can be accessible online, the connectivity becomes boundary-less.
Now when you are getting all your business call at your smartphone, the PBX system is still recording all the history & call logs, which can easily be retrieved when required.
As your office is now powered by *astTECS Smartphone gateway, the staff is not restricted to any particular place. You or your staff can have accessibility to all your customers calls at any instance.
The Lunch hours, Meetings, Coffee breaks, etc., are no longer can be excuses for the non-availability for your customers. Above all, your customer will be delighted to have a service with easy accessibility, & no waiting.
