Echelons IT Service Management system is very simple to use and allows easy set up while having everything you need for IT service delivery.Every business wants their customers/clients to talk to them in a way that they feel confident and assured. Our ITSM is aligned with helpdesk that is intuitive, simple and powerful. It allows breaking the silos and offer seamless integration by workflow automating the procedures and reducing the manual intervention. No business wants their customers to wait for response to their queries and thats where our helpdesk software comes into the picture. You can define the violation actions and SLA which helps in quick ticket resolution and leave the customers with a happy experience. Youve gained knowledge about your customers and their common queries, so dont let all this go in vain. You can build a robust knowledge base with Edge Helpdesk software that will allow your customers to help themselves. You can offer your customers a choice and an added convenience to raise the tickets via phone, email, conversation with an executive or request portal. Also, the customers can ask the executives to raise the ticket for them after having a conversation.

Echelons IT Service Management system is very simple to use and allows easy set up while having everything you need for IT service delivery .With our exclusive IT Asset Management Software allows you to maintain, operate, upgrade, deploy and even dispose the assets related to IT in an organized manner. This also makes the entire working of your IT team more efficient while allowing them to increase their productivity. The technicians will have control over both hardware and software and would relish greater visibility. Fighting with various day-to-day problems and issues would get easier for them. Downtimes are minimized impacting the business in positive way. Furthermore, it keeps a track of all the assets to assure that your employees are provided with the correct type of tools that are needed for the job.

Echelons IT Service Management system is very simple to use and allows easy set up while having everything you need for IT service delivery.Edge IT Service Desk System is a Contemporary yet Easy to Use Interface What a business needs is improved relationships with their clients, but you cant achieve that just by offering good services, you need more. A unified IT service desk system can offer you the solution for connecting with your customers in an effective way. It provides ticketing, asset and knowledge management. Being a scalable service desk, it helps you meet all the requirements of your small, medium or large-scale business.