We are providing Social Media Customer Service.Social customer service, which uses social media to serve customers, is rapidly becoming the new, critical channel to drive satisfaction and loyalty. Organizations are at different stages of maturity in their social care programs: some are only listening to customers to improve marketing, products and support, while others regularly engage with customers to reduce contact in other support channels. While two years ago only five percent of companies used social customer service, Gartner predicts that by this year companies using social media to service customers will increase to as high as 40%.Intellicom uses technology enabled solutions to effectively dispense social media customer service.
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Mandavi Sharma (Intellicom Contact Centers)
28, Najafgarh Road, Delhi - 110015, India
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