This is where we're probably supposed to list some sort of mission statement that describes how committed we are to "quality" and customer satisfaction. After about three words, you'd probably stop reading. Instead of doing that, we're simply going to tell you about some of the things we think are important when running a business.
Keeping Equipment in Stock

As a former head of production and maintenance, our founder discovered that most sanitary suppliers were lacking in their ability to ship parts & equipment on an emergency basis. He decided then that one of the keys to a successful business is having what people need when they need it. Our stock of equipment is huge. At any given time, we have 30-50 brand new pumps on the shelf ready to ship. Our parts inventories often rival those of the factories (and they have indeed called us before to help out other dealers who didn't bother to stock a particular item). We keep parts for obsolete pumps & valves with the notion that "someday, somebody will need it". Nobody can have everything, but we like to think we're about as close as anybody has come.
Engineering

There are dozens of equipment dealers who can sell you pumps, valves, fittings, and all the necessary parts & pieces. We're perfectly glad to answer the phone and sell you whatever you ask for. What we'd rather do is have you call up and ask us "How can I?", "What should I use?", "What size do I need?", etc. We give away a lot of engineering and advice in this process, but we find that this sells a lot of equipment. We may not have the lowest price in the country for everything, but we'll be close. We will get you the right equipment and we'll treat you fairly in the process.

This is where we're probably supposed to list some sort of mission statement that describes how committed we are to "quality" and customer satisfaction. After about three words, you'd probably stop reading. Instead of doing that, we're simply going to tell you about some of the things we think are important when running a business.
Keeping Equipment in Stock

As a former head of production and maintenance, our founder discovered that most sanitary suppliers were lacking in their ability to ship parts & equipment on an emergency basis. He decided then that one of the keys to a successful business is having what people need when they need it. Our stock of equipment is huge. At any given time, we have 30-50 brand new pumps on the shelf ready to ship. Our parts inventories often rival those of the factories (and they have indeed called us before to help out other dealers who didn't bother to stock a particular item). We keep parts for obsolete pumps & valves with the notion that "someday, somebody will need it". Nobody can have everything, but we like to think we're about as close as anybody has come.
Engineering

There are dozens of equipment dealers who can sell you pumps, valves, fittings, and all the necessary parts & pieces. We're perfectly glad to answer the phone and sell you whatever you ask for. What we'd rather do is have you call up and ask us "How can I?", "What should I use?", "What size do I need?", etc. We give away a lot of engineering and advice in this process, but we find that this sells a lot of equipment. We may not have the lowest price in the country for everything, but we'll be close. We will get you the right equipment and we'll treat you fairly in the process.