CRM is a business management tool which has been developed to help businesses manage all the information related with their clients from the marketing, to the first lead, to the point of sale as well as any current support or follow-up. It can be used to craft a total profile of the client, which can then be accessed by other members of the business, and allows the team of the business to ensure the to-do list of each other, and also to set-up more efficiently via the application. The issues concerning customer relationships also get gradually more complex when more than one person deals with a client. It is very significant for the person who is communicating with a client to be absolutely familiar with the individual as well as their necessities, or fading that at the very least have all the information accessible.