VEE PEE INFOMATRIC PRIVATE LIMITED

Nirman Vihar, Delhi

Users:

• Companies: Record phone, conference calls, Instructions, Debt collection calls, Reminders, Marketing calls, Threat calls, transaction calls etc.
• Customer Service Representative/ Departments: Record your service, answered queries and support phone calls for future training/reference.
• Stock Brokers: Store trading calls placed by your customers on phone and verify in case of discrepancy.
• Insurance Companies/Agents: Record claims, statements, quotes and dispute conversations.
• Doctors/Professionals/Executives: Record meetings, consultations, discussions with clients/patients staff or other executives.
• Attorneys: Record client calls or recalls recorded conversations at a moment's notice.

Product Features :

• Auto record of all incoming and outgoing call as compressed. WAV files so you can hold on to them without taking up too much space in your computer or laptop
• Record Unanswered Call number if not attended
• Call number filter. You can set some numbers in the special number list Option, when you make or receive calls from these numbers, Ours voice logger will not record that calls
• Searching of Previous Call Data by phone number, time, date, or even by customer name through the context storage id. This makes searching for Data much easier than other PC Phone Recorders.
• Auto recording circularly If system hard disk will be fully occupied, it will delete previous record content so that system can operate continuously.
• Call Management Advanced call management function-Can list, print and statistical all incoming and outgoing call number
• Client-Server or LAN Query VPI Logger available with Client-Server Software. It is specially designed for an authorized person to listen , Monitor, Download and Tag with remark any Online or Recorded File at own PC through LAN.
• Incoming call pop-up: VPI Voice Logger provides an Incoming Pop-up alert facility. The pop-up will appear every time a call lands on any Extensions, with details of the customer/caller. The pop-up provides information Like Name of the Customer, address and phone number, Previous Points of Discussion of the customer/ caller and helps the Extension user/ agent to promptly react to the caller. With the help of this facility you can update your customer data base
• AGC and Auto Echo Cancellation VPI Voice Logger have Auto Gain Control and Auto Echo Cancellation which give Crystal Clear Voice Recording
• You can integrate the voice logger with most third-party database or tool. With automatic archiving and backup support you can store your voice records efficiently on any third party database (My SQL, MS SQL, Access)

Users:

• Companies: Record phone, conference calls, Instructions, Debt collection calls, Reminders, Marketing calls, Threat calls, transaction calls etc.
• Customer Service Representative/ Departments: Record your service, answered queries and support phone calls for future training/reference.
• Stock Brokers: Store trading calls placed by your customers on phone and verify in case of discrepancy.
• Insurance Companies/Agents: Record claims, statements, quotes and dispute conversations.
• Doctors/Professionals/Executives: Record meetings, consultations, discussions with clients/patients staff or other executives.
• Attorneys: Record client calls or recall recorded conversations at a moments notice.

Product Features :

• Flexible Capacity: ASVL Series consists of the 19” main chassis unit which allows the integration of the Max. 32 channel interface of SLT or CO Line
• Hard Disk Driver: With 500GB hard drives, the ASVL can record up to 15, 000 channel hours.
• Multi Recording Interface: ASVL Series Voice Recording system is capable of recording PSTN lines as well as radio communications
• Network Access: The ASVL Series Voice Recorder is connected to the Network via a RJ45 LAN cable, The ASVL Series can easily be accessed by the Administrator or users with the client software “Client Server” on their own PC.
• Multi-Level Users Authorization: The ASVL Series Voice Recorder full user management gives the administrator full rights to open/edit/delete user accounts and define the access level of each user.
• CDR function: The ASVL Series Voice Recording System can also record and report on Call details, such as call type, time & date, duration, telephone number. When a record is played back, all details of this call also show on the PC screen.
• Multi-Conditional Search: Client-Server provides a user-friendly interface and flexible way to access the recorded conversations. Users can key in a variety of cues such as part of phone number, date range, inbound/outbound, call duration, number dialed, call ID- or a mix of these cues to find the calls easily.
• Live Call Monitoring: Administrators and the users who have the authorization to do live monitoring are able to easily listen to a caller’s conversation live on their own PC with just one click on the channel icon.
• Multi-Language User Interface: The Client-Server has multiple language options that include: English, Arabic, Spanish, Thai, Turkey, Portuguese.
• Phone Book : The ASVL Series Voice Recorder has a Phone book feature that provides a “match” feature between phone number and names. While users review the CDR records, it will show both the telephone numbers and the names
• Pop-up Incoming Call Information: When an incoming call comes into the ASVL Series, the caller’s number and name will be pop-up on a small window on user’s PC. (Phone Book and Call-ID dependant)
• System Alarm : If the ASVL Series Voice Recorder encounters any abnormal problems, such as software issues or hard drive fails to write data, the system will generate an alert .
• Statistic Chart : A simple yet useful statistics chart shows the number of calls of each day, and each hour. The calls are calculated in 3 categories: incoming, outgoing and missed calls.