ISO 10002 provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce. It is intended to...
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ISO/TR 14969:2004 provides guidance for the application of the requirements for quality management systems contained in ISO 13485. It does not add to, or otherwise change, the requirements of ISO 13485. It does not include requirements to be used as...
Iso 14001:2015 sets out the criteria for an environmental management system and can be certified to. It maps out a framework that a company or organization...
Backed by the well trained staff, we as a Service Provider offer ISO 14001 : 2004 Certification services. Renowned for its effective and systematic execution, the services on offer are provided by a team of skilled experts. At our end, we make sure...
Advantages of ISO 14001:2015 Certification Process improvement Environmental cost reduction Better relationships with regulators Better relationships with insurers, investors, and financial markets Product improvement Marketing advantages Better...
Advantages of ISO 14001:2015 Certification Process improvement Environmental cost reduction Better relationships with regulators Better relationships with insurers, investors, and financial markets Product improvement Marketing advantages Better...
The management system that provides guidelines to handle customer relationship in various aspects with the inclusion of planning, designing, operations, resources, and support to maintain customer satisfaction. The framework for achieving complete...
The Complaints Management standard helps organizations of all types to identify, manage and understand how successfully they deal with their customer’s complaints. The Complaints Management Scheme can apply to organizations of all sizes, in the...
ISO 10002:2018 is a known international standard that guide in determining and implementing processes to monitor and measure complaint handled in organizations. This standard adopts quality management system to enhance the customer’s satisfaction....
You can turn unhappy customers into positive business opportunities with effective complaints management. Satisfied customers are your best ambassadors. An unhappy customer will tell friends and colleagues about their experiences, damaging your...
Customers expect more and more from the service you provide. And your competitors are working harder to meet these expectations. You can too with ISO 10002, the international standard for customer satisfaction. It provides you with guidelines for...
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