16 Port GSM Call Center Suite, Size : Standard

It comes with high-end hardware and software design to fulfill demand of updated business standards. It is compatible with GSM/SIM connection that saves business communication investments. It is compatible with SIM Cloud and SIM bank as well. All you need is to insert your SIM card into this device and configure it with telephone lines. Due to this easy-handle feature, it performs well in a stable manner. Its antenna configuration makes it easy to install with maximum 16 lines. It is small appliances with a stable hardware and inbuilt IP PBX functionality. GSM Call Center Suite can be used both for inbound and outbound call Centers.
Specification :

• GUI Agent Panel
• Admin/ Supervisor Panel
• GSM Ports
• 120 GB SSD
• Predictive / Preview Dialling/ OBD IVR
• Basic IVR
• 100% Conversation Recording
• 3 Party Conference
• SIP License
• Customizable 45 Field CRM
• Customizable Disposition
• Call Back Scheduler
• Live Monitoring
• Agent Log-in / Logout
• ACD
• MIS Reporting
• Role Management
• Lead Management
• Barge-In & whispering

Applications :

• Call Centers
• Hospitals
• Insurance sector
• Real Estate
• Travel and tourism
• Business
• Airlines
• Customer Care
• Government Sector

Core Benefits :

• Higher client satisfaction
• Better monitoring of agent’s work
• Improve reporting features
• Enhance productivity and features
• Cost effective solution with extensive features
• Better sales
• Improve security