Amc after Sales Support Service

At Touch Lite Automation LLP, we believe that true excellence in home automation and AV integration extends far beyond installation. Our dedicated Annual Maintenance Contracts (AMC) and after-sales support services ensure that your systems continue to perform at their best — reliably, securely, and without disruption.

We offer structured service plans to keep your lighting control, automation, AV systems, networking, and surveillance equipment running smoothly with proactive maintenance, priority service, and expert troubleshooting — so your smart home stays smart.

Our AMC & Support Services Include:

a. Preventive Maintenance Visits

Scheduled inspections and maintenance to ensure optimal system health:

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• Bi-annual or quarterly visits by our technical team.
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• Physical inspection and testing of all automation components, AV hardware, control panels, and network devices.
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• Cleaning, re-calibration, firmware updates, and functional testing.
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b. Software & Firmware Updates

Stay up to date and secure:

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• Regular updates for control systems (Crestron, Casa Digi, Lutron, Control4, etc.).
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• Patches for network security, device compatibility, and feature enhancements.
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• Backup of automation programming and UI configurations.
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c. Remote Diagnostics & Troubleshooting

Fast response, without waiting for a visit:

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• Remote login and monitoring of system health.
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• Cloud-based management for Lutron, Ubiquiti, Casa Digi, and other platforms.
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• Instant response to issues related to control failure, audio-video glitches, or Wi-Fi drops.
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d. On-Call & On-Site Support

Priority support, when you need it:

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• Phone and WhatsApp support during business hours.
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• Fast on-site response for critical issues.
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• Trained engineers equipped to resolve automation, AV, network, and power issues.
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e. Replacement & Upgrade Management

Maintain system longevity and performance:

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• Hardware replacement for aging or malfunctioning components.
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• System upgrades as new technologies emerge — smoothly integrated into your existing setup.
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• Advisory on retrofitting newer devices, standards (e.g., Matter, Wi-Fi 6E), or software platforms.
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Why Choose Touch Lite for AMC & Support?

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• In-House Service Team: No outsourcing — all support handled by trained and certified technicians.
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• Brand-Certified Expertise: Lutron, Crestron, Casa Digi, Ubiquiti, Sonos, Denon, and more.
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• Documentation & Reporting: Detailed service reports and system logs for every visit.
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• Client-Centric Approach: Timely reminders, minimal downtime, and a single point of contact.
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Smart Support for Smart Living

With Touch Lite Automation LLP, you’re not just investing in cutting-edge technology — you’re choosing a reliable partner for the long run. Our AMC and support services ensure that your smart environment remains efficient, responsive, and future-ready — year after year.