Automatic Call Distributor

Automatic Call Distributor (ACD) application is available as a standard offering on the C-Zentrix Customer Engagement Platform. ACD is the brain of the solution and makes all the decisions regarding call routing and call control. C-Zentrix’s ACD is one of the most robust call controllers which provides seamless control on each and every call whether originating from a VoIP network or a TDM network. The advanced skill based routing mechanism ensure that C-Zentrix always connects the caller to the customer support executive who can best handle his queries or has a prior working relation with him. This personalizes the experience of calling in a C-Zentrix driven customer engagement center.