Customer Relationship Management

Crm gives you a snapshot view of your customer, giving you information on demand and the insight your sales teams need to maximize every customer interaction. It provides a central platform enabling you to analyze, plan, develop and deploy marketing activities.
benefits
enables you to deliver an outstanding customer experience
generate insight on customer behavior for your sales team
track effectiveness of activities and campaigns
facilitates collaboration between team members
comprehensive reports help you make informed decisions
crm modules & features
campaign management
plan campaign and target segment budgeting and roi analysis campaign reporting
tele marketing
call scripting
customizable sales life cycle
segmentation and grouping of prospects
lead management - lead capturing and assignment rules definition
email marketing
calendar & task management
sales management
quotation analysis
price book matrix sales team hierarchy and territory management account and contact management approvals and workflows sales analytic and customizable dashboard forecast management commission calculations mobile crm integration (apple, android apps)
integration with financial erp
service management
contract management
service request managementreal time knowledge basecase resolution and activity analysisservice level agreements (sla)self service customer portalasset and product managementwarranty managementcalls escalationsbusiness intelligence reports