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Contact SupplierISO 10002 Customer Satisfaction. Complaints Handling
Manage customer complaints effectively and you’ll have more chance of meeting their expectations as well. And you can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it. ISO 10002 can help you to achieve this whatever the size or nature of your business. The customer complaints management system is a basic but essential requirement for any business – especially businesses that want to become and remain successful.
What is ISO 10002 Customer Satisfaction. Complaints Handling?
Customers expect more and more from the service you provide. And your competitors are working harder to meet these expectations. You can too with ISO 10002, the international standard for customer satisfaction. It provides you with guidelines for putting in place your own complaints management system – helping you to identify complaints, their cause and how to eliminate them. ISO 10002 will also allow you to identify areas in your business where you can improve and eventually remove the cause of complaints. The standard outlines management controls and processes that help you to handle customer complaints more effectively and efficiently – making sure that more customers are satisfied with the service you provide.
What are the benefits of customer complaint management?
Implementing ISO 10001 customer complaints management
There are many reasons to work with us to introduce and implement customer complaints management. That’s because we established the first complaints management system standard in 1999 (BS 860). This provided the foundations for the international standard ISO 10002. We can use this experience and knowledge to help you become an expert in managing customer complaints with your own ISO 10002 management system.
Top tips for implementing ISO 10002
With e-commerce platforms becoming popular business models having an appropriate quality and certification can help scale your business. It is an ideal way to boost your business sales and marketing to prevent recurring issues. Certification can also help businesses to gain customer trust and aid in higher revenue generation. It provides valuable insight into the risks and business opportunities for better decision-making.
Our company Analyticall Quality Solutions Private Limited is amongst the reputable names in the industry. We are an award-winning certification, registration, and compliance service provider in Uttar Pradesh. We are determined to provide personalized certification services at an economical price in the field of management systems and product certifications.
Our Services
Our company has offered successful services in varying business sectors like health care, manufacturing & engineering, construction, Education, IT, etc. Our team focuses on the ethical measurement, analysis, and improvement using reliable techniques to facilitate varying management systems and product certifications. Our wide range of services includes CMMI certification, Greenguard certification, FCC certification service, etc.
Our experts are dedicated professionals who utilize innovative methods to help satisfy our client\'s quality needs to enhance supplier-customer relationships. Our experts also guide our clients through corrective methods to help enhance quality, functionality, and efficiency for our client\'s business. Our user-friendly platform enables our clients to hire our high–quality certification services from any location hassle-free.