ISO 10002:2004 Certification

Customer dissatisfaction can damage businesses. Smart management will find ways to differentiate themselves from competitors, define customer service standards, and deliver an effective complaint handling system for their customers.
Complaint management is challenging as there is not always a concrete solution to the problem. Success depends on how well you understand the complaint, how it is handled and if the customer is happy with the solution offered. A new release of ISO 10002 for quality, arrangement: customer satisfaction - Guideline for complaint handling in organisation is an excellent customer service certificate and acts as a ''''true-to-life'''' manual designed expressly for this purpose. This standard helps organizations to identify, manage and understand how successfully they deal with their customers'''' complaints.