ISO 20000-1 Certification Service

What is ISO 20000-1:2018?
ISO 20000-1:2018 is the international standard for IT Service Management (ITSM). It provides a structured framework for planning, delivering, and improving IT services that meet business and customer requirements. Based on the service lifecycle approach, the standard helps organizations ensure consistent, reliable, and high-quality service delivery. It aligns with ITIL practices and is suitable for internal IT departments, managed service providers, and organizations offering digital or technical services.

ISO 20000-1 – Overview
ISO 20000-1:2018 establishes requirements for an integrated service management system (SMS). It focuses on the design, transition, delivery, and improvement of services to meet agreed-upon service levels. The standard enhances visibility, accountability, and control across service operations. It supports alignment between IT services and business objectives, promotes continual improvement, and strengthens customer satisfaction. ISO 20000-1 is widely recognized across industries including IT, telecom, finance, healthcare, and education.

ISO 20000-1:2018 Requirements
Define and document a service management policy and scope.
Establish roles, responsibilities, and authorities for service delivery.
Plan service management objectives aligned with business goals.
Manage risks, opportunities, and resources related to service operations.
Implement processes for incident, problem, change, and release management.
Maintain service catalogs and service level agreements (SLAs).
Monitor, measure, and analyze service performance and effectiveness.
Conduct internal audits and management reviews for continual improvement.
Ensure effective communication and customer feedback mechanisms.

ISO 20000-1 Training and Implementation Support
Quality Asia Certification supports organizations in adopting ISO 20000-1:2018 through awareness and training sessions for relevant teams. This includes understanding service management principles, roles, documentation requirements, and compliance needs. Our structured approach helps organizations align existing practices with standard requirements and prepare for assessment.

ISO 20000-1 Certification Process
Application Review – Understand the scope and nature of IT services provided.
Stage 1 Audit – Evaluate the readiness of the service management system, documentation, and planning.
Stage 2 Audit – Verify the implementation and effectiveness of ITSM processes across the organization.
Certification Decision – On successful audit completion, ISO 20000-1:2018 certificate is issued.
Surveillance – Periodic audits ensure continued compliance and effectiveness of the SMS.

Why Choose ISO 20000-1:2018 Certification?
Improve consistency and quality in IT service delivery.
Enhance customer confidence with globally recognized certification.
Streamline internal service processes and reduce disruptions.
Support compliance with legal, regulatory, and contractual obligations.
Drive continual improvement in performance and customer satisfaction.
Strengthen market reputation and demonstrate service excellence.

Get Certified with Quality Asia Certification
Quality Asia Certification offers ISO 20000-1:2018 certification services to help organizations demonstrate excellence in IT service management. Our team conducts impartial assessments to verify compliance with the standard’s requirements. Achieve certification and show your commitment to delivering high-quality, customer-focused IT services. Contact us today to begin your certification journey.