ISO 9001:2000

ISO 9001:2000 specifies requirements for a quality management system for any organization that needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements and aims to enhance customer satisfaction. ISO 9001:2000 has been organized in a user-friendly format with terms that are easily recognized by all business sectors. The standard is used for certification/registration and contractual purposes by organizations seeking recognition of their quality management system.
The greatest value is obtained when you use the entire family of standards in an integrated manner. It is suggested that, beginning with ISO 9000:2000, you adopt ISO 9001:2000 to achieve a first level of performance. The practices described in ISO 9004:2000 may then be implemented to make your quality management system increasingly effective in achieving your own business goals. ISO 9001:2000 and ISO 9004:2000 have been formatted as a consistent pair of standards to facilitate their use. Using the standards in this way will also enable you to relate them to other management systems (e.g. environmental), many sector specific requirements (such as ISO/TS/16949 in the automotive industry) and will assist in gaining recognition through national award programmes.
BENEFITS OF ISO 9000 :-

Increased Confidence of Consumers

Better Image of the Organization

Higher Productivity

Consumer Satisfaction

Improved Morale and Involvement of Employees

Documentation brings about clarity in working

Job Satisfaction

Consistent and Improved Quality
ISO 9001 IMPLEMENTATION METHODOLOGY :-

Define the Quality Policy, Quality Objectives and ensure that objectives include continual improvement and linked with processes of the company

Define processes of the company (Related to Management Responsibilities, Product Realization and Support Processes) and document each process with clear inputs, outputs, objectives and monitoring & measurement points

Define roles, responsibilities and inter-relation of all levels of employees

Keep work place environment safe & congenial

Determine infrastructure environment and provide the same to improve the organization performance

Ensure a focus on customer internal as well as external including enhancing customer satisfaction

Define the competence level of personnel and improve competence by training and awareness.