Outsourcing Services

Listing ID #2439349

We offer you a voice process from our client in united states. the details of the process are detailed below for your perusal.
Process- us pharmacy outboundinbound order taking process
· dial-er will be provided with outbound minutes,
· shipping will be done by us.
· training will be provided
· script will be provided for the agents,
· data will be provided initially
center just have to make the calls to customers and will take an order of medication from them,
simple order taking process-
the indian call center will be calling for a pharma company. Center will be calling to the customer and taking the order of the medication to them etc. All information about customers will be available in database.
Average handling time for each call is 15-20 minutes.
Starting will be with 8-10 agents and then based on the performance of the call center; numbers would be enhanced to 25-30 agents in a short period of time. Performance is critical in this process.
If they can speak in an american accent it would be good but any asian accent is not acceptable.
Pricing of medicine has been decided by client based on their independent assessments.
Payment – payment will 70% of entire sales of medicine after deducting the exact amount of medicine and 30% getaway flat deduction
system requirements will be minimum 1 gb ram, core duo pc. A high speed dedicated connection of 2 mbps is needed for clear and effective server login as also voice communication.
High quality phones with headsets will be needed to ensure clear voice communication. We will install firewall in your server and have full control over this dedicated server.
training will be our responsibility. We intends to give training online (mode to be decided mutually) everyday for around 4 days and then have a couple of days of trials with your