we offer Remote Quality Monitoring. Our obsession with Customer Interaction Quality has resulted in a separate niche practice group at Intellicom – Remote Quality Management.
Intellicom is the ONLY offshore quality monitoring vendor for a Fortune 200 US Company which has engaged us to monitor their US & Canadian call centers and provide feedback for compliance to internal processess, best practices and regulatory compliance.
To achieve transparency and flexibility, Intellicom has built a web application where all the monitoring forms, vendor specific feedback and the actual call are available apart from various customizable reports.

we offer Remote Quality Monitoring. Our obsession with Customer Interaction Quality has resulted in a separate niche practice group at Intellicom – Remote Quality Management.
Intellicom is the ONLY offshore quality monitoring vendor for a Fortune 200 US Company which has engaged us to monitor their US & Canadian call centers and provide feedback for compliance to internal processess, best practices and regulatory compliance.
To achieve transparency and flexibility, Intellicom has built a web application where all the monitoring forms, vendor specific feedback and the actual call are available apart from various customizable reports.