Software AMC

Our software AMC take application maintenance services relate to bug fixes, minor adoptive and perfective enhancements on a regular basis. Depending on the complexity these may be attended by the engineers immediately or escalated to next level. All these problems are logged.
For all the problems that are reported, an analysis is done to determine the root cause of the problem. Once the root cause of the problem has been identified, a software change request is raised and resolved as regulation of the customer.
We summarize the period to resolve a problem under these Priority levels:
Level P1: Unavailability of Core application, inexistence of procedural work and Interruption by performance issues over critical work.
Level P2: Issues non critical over business works, bug fixes for application unavailability, addition of new features.
Level P3: System enhancement support,basic maintenance.
A report will be generated on a monthly basis, providing the problems reported status of the problem resolution and the time taken to resolve the problem.
The Maintenance manager shall be responsible for integration and maintenance of the application at the final deployment platform. He/She will also be responsible for submitting the monthly report on the maintenance activities carried out.
Our AMC undergo activities like:
Review of enhancements, estimations for enhancements and bugs to be fixed
Quality assurance and control of deliverables
Peer reviews
Software configuration management (change control, defect, version, release management, etc.)
System documentation
Detailed design, coding and testing
Follow version control procedures
Follow QA procedures
Document the system
Perform bug fixes
Suggest improvements to the system or the procedures