Training For Certified Manager TQM

What you will gain:
Higher Effectiveness and Efficiency on their Job Excellent
Career Enhancement Opportunity
Internationally Recognized Qualification
Photo-identity Card from ASCB(Europe) Ltd. - UK Listing among an International list of Quality Professionals.
Through e-learning

• An efficient method of learning without having to physically go for classes
• Saves time and cost of travel, specially beneficial to working people
• Schedule of study does not interfere with the daily job or business
• Cuts down the boredom of listening to a monotonous lecture
• Student has choice of when to study and at what speed to study
• A comfortable route for enhancing one''s career prospects
• No limitation in terms of age or background.

· Course is certified by ASCB(UK). Total quality management (TQM) has far-reaching implications for the management of human resources. It emphasizes self-control, autonomy, and creativity among employees and calls for greater active cooperation rather than just compliance.

· Indeed, it is becoming a maxim of good management that human factors are the most important dimension
in quality and productivity improvement.

· Involvement: A central idea of Human Resource utilization

· At the heart of the TQM is the concept of intrinsic motivation-involvement in decision making by the employees. Employee involvement is a process for empowering members of an organization to make decisions and to solve problems appropriate to their levels in the organization.

· The Lean (Toyota) systems, utilizing JIT techniques are more productive, smaller and more efficient, increases worker pride and involvement on shop floor.

· Define Employee Empowerment

· The dictionary definition of empowerment is to invest people with authority

· Empowerment should not be confused with delegation or job enrichment. Delegation refers to distributing and entrusting work to others. Employee empowerment requires that he individual is held responsible for accomplishing the whole task. The employee becomes process owner- thus the individual is not only responsible but also accountable. Employee empowerment requires that the individual is held responsible for accomplishing a whole task.

Suggestion System

Suggestion systems are designed to provide the individual with the opportunity to be involved by contributing to the organization. The key to an effective system is management commitment. It is
·the responsibility of management to make it easy for employees to suggest improvements.

Five Ground Rules for Stimulating and Encouraging Suggestion System are:

1. Be Progressive by regularly asking your employees for suggestions

2. Remove fear by focusing on the process and not on the person.

3. Simplify the process so it is easy to participate

4. Respond Quickly to suggestions and within specified period of time

5. Reward the idea with published recognition so that everyone knows the value of contribution.