RMS Tech Solutions

Anand Nagar, Pune, Maharashtra

*astDial, Cloud based Mobile Dialer, is a plug and play technology for domestic contact centers who want to operate on OPEX model. *astDial combines the ubiquity of cloud technology with mobility of mobile technology to create a unique solution eliminating infrastructure requirements for a call center. It is easy to install and use with internet connection at the agent location either through WiFi / Mobile data / broadband connection. The campaigns are managed centrally in the *astDial cloud server and agents can login with their mobile apps and operate remotely. Agent can now have the flexibitity to work from home or any other places in convenient time.

astDial comprises of three main components:

• A management application in the Cloud, where leads can be uploaded and also monitor the agent status.
• An app installed on the agent mobile, which facilitates dialing and lead updates.
• An app installed in the admin mobile which displays real time lead and agent status.

FEATURES:

• App Based Login and Calling.
• Attendance Monitoring.
• LIVE Call Recordings.
• LIVE Call Reports.
• Agent performance report.
• Reports and Campaign Statistics.
• Real Time Supervision.

BENEFITS:

• Minimal investment with pay-per-month model.
• No Landlines or PRI Required
• Effective utilization of Leads.
• Create unlimited agents.
• Preview leads before dialing.
• Scheduled Callbacks
• Add custom call dispositions per campaign
• Recycling of specified status calls at a specified interval without resetting a list
• Online console to start and stop the dialer.
• Web-based data export utilities.

APPLICATION SCOPE:

• Direct Sales Agents (DSAs)
• Call Centers.
• Telemarketing Agencies
• Education
• Telecom
• Real Estate