The Smart dialer uses a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates (or predicts) will be available when the calls it places are...
The IVR's dialer automatically calls a list of phone numbers, monitors the pointless calls, such as answering machines and busy signals, and then links a waiting representative with the customer. The telephone numbers can be unambiguously specified...
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