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Importance of Customer Feedback Form in Your Website

By: Admin In: Business Growth Last Updated: 2014-06-11

Importance-of-Customer-Feedback-Form-in-Your-Website---EIFeedback, positive or negative, in the form of appreciation or criticism, is stimulus for improvement. To put in plain words, it's the harsh tone, the rough words of our teachers, at most of the times, that make us study hard to get respectable marks; it's the dad's words of praise that encourage us to work even harder and improve one particular aspect in a game and so on. It is a natural process, we often take our own voice for granted but when the same words strike the eardrums from some different person, their worth multiplies. Either they sound too flattering and encouraging or too harsh and motivating; that's the power of feedback. Now, can this feedback be capitalized by business entities? The answer is a big "YES". How can this be done? Here are a few tips.


  • If you are in any business, you must respect your customers and pay heed to their voices. They may praise you; they may abuse you, but it's your job to honestly gather their feedback and appraise the situation of your business in the light of customer reviews.
  • This is internet age and the best way to reach out to the customers is by providing them a direct, interactive platform to reach to you. What can be a better means to communicate than your own website! The idea is simple; get a Customer Feedback designed for your website and embed it. This will be very productive. Let's discuss the case of ExportersIndia.com, one of the biggest B2B portals, owned and managed by Weblink.In Pvt. Ltd.
  • The portal, in a bid to deliver the highest degree of customer satisfaction, designed Exportersindia.Com Feedback page where customers can post and share their reviews and complains against the company. The move turned out to be a great one. Not only did the company got to identify a few flaws in its offering, but also gauged the support it garners from the customers.

The example cited above is a classic case of how small changes can lead to big results. You too can help your business by adding a Customer Feedback Form in Your Website. This will help you make strategic changes in your organization and its offerings, based on the changing views of your customer base. This will give you a competitive edge and also contribute in building a favorable image. Hence proved: the worth of Customer Feedback Form In Your Website.

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