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Call Drop Issue: Government Vs Telecommunications Companies

By: Admin In: Industry News Last Updated: 2015-11-10

Call Drop Issue Government Vs Telecommunications Companies

India's mobile market is the world's second largest market after China, which is now blemished by a widely occurring complication known as "call drops." Technically speaking, Call Drops are indicators of the inability of country's telecom networks to maintain a call, whether it is an incoming call or outgoing.

But now, the mobile users have a reason to be happy for they don't have to rush from one room to the other to find better signals. The government is now strictly pondering the choice of levying penalty on telecom companies for the same problem. Let's have a full-fledged insight to this news!

Government Imposing Penalty on Telcos
Prime Minister Narendra Modi along with the government is voicing the worry of the call drops. They had gone onto the hyper action mode with TRAI
being asked to help address the problem. The government wants to address the problem whether its infrastructure or the capacity of telecom companies is becoming the hurdle. The responsibility is now handed over to Department of Telecom (DoT) and it is their move and efforts to curb the hazard of call drops.

"The telecom operators may have a point. But for the government what is more important is customer interest...there is therefore no question of going back on the proposal to penalize telecom companies for call drops," said Ravi Shankar Prasad (Telecom Minister).

Telecom Operators May Take Legal Route To Fight Government
In a meeting with Telecom Minister Ravi Shankar Prasad and DoT officials along with CMDs of BSNL and MTNL, telecom operators have stated that the major reason of call drops is the closing of about 7,000-10,000 mobile towers. Telecommunication companies have criticized the order of compensating the customers for call drops stating that it is "harsh". TRAI declared that telcos will have to pay Rs1 for every call drop they experience on their network. Ashok Sud, (General Secretary of Auspi, which represents CDMA telcos like Reliance Communications and Sistema Shyam Teleservices) said,

"TRAI should have given a margin of 2% of call drops, and beyond that it could have been penalized on any mobile network, 2% call drops are allowed by TRAI and it can't be 0%."


  • Before making any sanctions on this call drop issue, TRAI cross-checked many things with stakeholders inclusive of mobile operators and consumer groups.
  • It is said by the Telecom Regulatory Authority of India (TRAI) that the telcos are going to send SMSes to all the customers who face call drop on the amount credited within four hours of a call drop for prepaid users. For postpaid users, the credit will be initiated in the next bill.

  • Vodafone Group CEO Vittorio Colao apologizing for the problem said, "I am really sorry about the fact that there are (call) drops in India at the level where we would not like them to be. It's linked to amount of spectrum that we have, it's linked to the ease of getting permits, right of ways."

  • The watchdog has to say that in Mumbai all the operators fail to meet service quality standards while, in Delhi Airtel, Vodafone and Aircel have been wanting.

Telecom Minister Ravi Shankar Prasad said that government is doing everything possible and required. He says, "We first cleared the spectrum sharing decision, now we have cleared the spectrum trading also. So, whatever are the demands of telecom operators for growth, we have done that." Lets' see what will be the ultimate fate. Hope for the best!

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