The use of phone in B2B world has become mandatory. Every B2B sales person has to make use of a phone to establish contacts or build fruitful relationships with prospect customers. In this whole process, great rapport with the customers can be built, by just using your voice as a tool. The best tip to gain rapport with your customer on phone is by using voice as a primary means. And, avoiding this tip may not bring positive results and then the rest just depends on sheer luck. No rapport with customer or prospect means limiting the level of trust building. So, it is essential to form rapport with the customers.
The key of building rapport with the clients on phone is by voice matching. The trick to match voice is quite simple. All you are required to be is focused.
Following these simple ways can surely develop a rapport with them. Apart from this, use emotionally charged phrases as they have more energy behind them
After reading the write-up, you must have got an idea that voice matching is a key to building rapport with the customers or prospects. Hence, it is quite essential to talk to the prospect in the same pitch as he/she does.
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